Training

1. Identify your internal identity: Values, Pillars, Ideal Emotion and the Trigger that stops you (the WHO).
2. Identify pausing techniques to accept where you are and the situation you are facing.
3. Explain how to use your identity to understand what made you label the situation as a conflict which may decrease the intensity of the emotions.
4. Discuss strategies on how to deploy which WHO words to reframe the communication.

How much time do we waste thinking about, avoiding, or worrying about conflict? What does that do to your work/school/learning environment?

The best way to manage conflict is to de-escalate yourself first. A cooler head will prevail when you need to de-escalate the situation. The course will help the student identify tangible ways to think through their thought process so they can understand why they are upset.

We start inside. We all have an external identity, but it is our “internal identity” that drives how we perceive conflict. That internal identity describes our most natural self and includes our Values, Pillars (best self), and Ideal Emotion. That identity gets stopped by our one Trigger thought. By pinpointing which thoughts were impacted, students can more clearly identify what Values are fighting, if the Trigger is taking over, or if their Pillars are hiding because “they” think the challenge is insurmountable.

Identifying which thoughts were impacted breaks the single story that made us think something is a conflict by giving us a thought choice. Because 90% of our struggles are created by our thoughts, it is helpful to think about thinking. We’ll use a simple three-step process to “pause, ponder, and pivot”, understand the three reasons we get upset, and identify your best self! With these frameworks, the student will have an individualized process to actively manage situations in a structured way and learn how to have productive conversations.