Category: Communication

Primary Competency Area

Communicate More Effectively: Psychological Principles to Change Behavior and Improve Outcomes

Course Objective

  • Describe what behavioral economics is, with examples of behavioral economics in action
  • Understand how to create messaging for disseminating public health data and information using behavioral economics principles
  • List and explain some key biases related to communicating information to influence behavior and improve health
  • Discuss some ethical considerations around the use of behavioral economics in communication

Date: June 30th, 2022

Presenter:
Suzanne Kirkendall, MPH
CEO, BVA Nudge Consulting North America


This course empowers public health professionals to communicate more effectively with the public. To do so, learners will discover the basics of behavioral economics, key psychological principles that are important in communications, and the five-step process for how to apply these principles to their communications ethically and effectively. This is illustrated with a case study on how these new skills could be applied to a real-life situation.

Learners will be able to:

  1. Describe what behavioral economics is, with examples of behavioral economics in action
  2. Understand how to create messaging for disseminating public health data and information using behavioral economics principles
  3. List and explain some key biases related to communicating information to influence behavior and improve health
  4. Discuss some ethical considerations around the use of behavioral economics in communication
New Resources and Creative Strategies for Recruiting Candidates for Health Departments

Course Objective

  • Describe the industry/sector and occupational competition for key roles in public health
  • Identify at least three strategies and tactics your agency can use to attract new hires
  • Assess feasibility of recruitment strategies for your own agency/organization

Date: June 7th 2022

Presenters: 
Heather Krasna, PhD, EdM, MS
Assistant Dean and Director, Career Services, Columbia University Mailman School of Public Health

Laura J. Trolio
Director, New York State Public Health Corps Fellowship Program, Office of Public Health Practice

Jody Ordioni
Chief Brand Officer, Brandemix


In this month’s Log-in2Learn, Dr. Heather Krasna, Laura Trolio, and Jody Ordioni present new evidence-based resources and strategies to overcome current challenges in public health recruitment. They explain how understanding candidate motivation, creating or leveraging appealing recruitment marketing materials, leveraging the public service motivation of candidates, and highlighting the mission-driven work of public health agencies can help agencies attract the best candidates and compete with other employers. They review strategies such as branding, making a Unique Sales Proposition, and the new forthcoming public health recruitment website for standardized job posting. They also present new funding streams and the NYS Public Health Corps Fellowship Program, with its Public Health Essentials Certificate and mentoring opportunities. There is a focus, throughout, on diversity, equity and inclusion in recruitment, and they finish by answering questions from attendees.

Participants will be able to:

  1. Describe the industry/sector and occupational competition for key roles in public health
  2. Identify at least three strategies and tactics your agency can use to attract new hires
  3. Assess feasibility of recruitment strategies for your own agency/organization
Confronting Barriers to Vaccine Acceptance: The Role of Effective Communication

Course Objective

  • Discuss root causes of vaccine hesitancy and inequities among different groups
  • Describe the role of effective communication in promoting vaccine acceptance
  • Identify promising equity- and community-driven strategies to address barriers to vaccine acceptance during COVID-19 and beyond
  • Discuss examples, case studies, and action steps to strengthen local communication systems and promote vaccine acceptance

Date: April 5th, 2022

Subject Matter Expert:
Renata Schiavo, PhD, MA, CCL
Senior Lecturer, Department of Sociomedical Sciences, Mailman School of Public Health, Columbia University
Founder and Board President, Health Equity Initiative
Principal, Strategies for Equity and Communication Impact (SECI) 


This course developed by the Region 2 Public Health Training Center (PHTC) focuses on the role of effective communication in confronting barriers to vaccine acceptance. It discusses root causes of vaccine hesitancy and inequities among different groups and describes the role of effective communication in addressing such root causes, including a focus on equity- and community-driven strategies during COVID-19 and beyond. It also provides an overview of examples, case studies, best practices, and action steps to strengthen local communication systems and promote vaccine acceptance among a variety of groups.

Participants will learn how to:

  1. Discuss root causes of vaccine hesitancy and inequities among different groups
  2. Describe the role of effective communication in promoting vaccine acceptance
  3. Identify promising equity- and community-driven strategies to address barriers to vaccine acceptance during COVID-19 and beyond
  4. Discuss examples, case studies, and action steps to strengthen local communication systems and promote vaccine acceptance
Open Season on Ticks

Course Objective

  • List different tick species and what diseases they may transmit
  • Describe methods to reduce tick bites and identify symptoms of tick-borne disease
  • Identify ways to engage partners to help raise awareness and prevent tick-borne diseases in your community

Date: November 9th 2021

Presenter:
Faith Lustik
Public Health Planner

&

Lisa Lagos
Public Health Educator

Jefferson County Public Health Service


In this month’s Log-In2Learn webinar, Lisa Lagos and Faith Lustik from the Jefferson County Public Health Service introduce the management of tick-borne disease from the perspectives of community education and planning. Lisa begins by reviewing the history of Lyme disease, the most common tick-borne disease, from its initial community identification to its known geographic and seasonal distribution today. She described tick-bite identification, Lyme disease symptoms and incubation period. She then introduces other tick-borne diseases, including anaplasmosis, Ehrlichiosis, Babesiosis, Rocky Mountain spotted fever, and Powassan virus disease. Individual techniques of protection are reviewed. Faith wraps up the presentation by focusing on stakeholder engagement. She explains how to use surveillance data to alert providers, and explains the importance of including students, outdoor workers and trail users in outreach.

Participants will be able to:

  1. List different tick species and what diseases they may transmit
  2. Describe methods to reduce tick bites and identify symptoms of tick-borne disease
  3. Identify ways to engage partners to help raise awareness and prevent tick-borne diseases in your community
Challenging Misinformation: Exploring Equity- and Community-Driven Strategies

Course Objective

  • Define terms such as “infodemic management”, and other current terminology as related to misinformation within a variety of interpersonal and media settings 
  • Discuss the link between misinformation, trust, and behavioral change, including issues surrounding the politicization of health information, historical reasons for mistrust among many groups, and the role of social media 
  • Describe promising equity-and community-driven strategies to: 
    • address misinformation 
    • build trust at the community and population levels  
    • strengthen communication systems to improve health, social, and policy outcomes 
  • Discuss relevant case studies and resource

Date: September 7th 2021

Presenter:
Renata Schiavo, PhD, MA, CCL
Senior Lecturer, Department of Sociomedical Sciences, Mailman School of Public Health, Columbia University
Founder and Board President, Health Equity Initiative
Principal, Strategies for Equity and Communication Impact (SECI)


In this month’s Log-In2Learn webinar, Dr. Renata Schiavo, PhD, MA, CCL, surveys evidence-based systems strategies for health professionals to challenge misinformation. She begins by reviewing socio-ecological models from the science of trust, emphasizing the importance of social, political and environmental factors. While acknowledging the new challenges posed by social media, which does not rely on peer-review or fact-checking processes, she reminds us that misinformation is older than the information age, going over historical reasons for mistrust such as the Tuskegee syphilis study. She defines an effective infodemic response, goes over 7 types of mis/dis-information as well as healthy information behaviors. This background leads to the paradigm shift to equity- and community-driven strategies, which Dr.Schiavo breaks down by priority and explains how to incorporate into health promotion programming.

Participants will learn how to:

  1. Define terms such as “infodemic management”, and other current terminology as related to misinformation within a variety of interpersonal and media settings 
  2. Discuss the link between misinformation, trust, and behavioral change, including issues surrounding the politicization of health information, historical reasons for mistrust among many groups, and the role of social media 
  3. Describe promising equity-and community-driven strategies to: address misinformation, build trust at the community and population levels , strengthen communication systems to improve health, social, and policy outcomes 
  4. Discuss relevant case studies and resource
The Challenge of Vaccine Hesitancy in the COVID Pandemic

Course Objective

  • Describe the continuum of vaccine acceptance and hesitancy
  • Identify the concerns that underlie hesitancy toward vaccination in general and COVID vaccination in particular 
  • Critique different approaches for achieving high uptake of COVID vaccines

Date: March 2nd, 2021

Presenter:
James Colgrove, PhD, MPH
Professor of Sociomedical Sciences,
Columbia Mailman School of Public Health
Dean of the Postbac Premed Program,
Columbia School of General Studies


This month’s Log-in2learn webinar comes at an opportune time, in the midst of a national vaccine rollout. Our presenter, James Colgrove, PhD, MPH, covers everything you need to know about vaccine hesitancy in the U.S.. He starts off with a brief history of the roots of vaccine hesitancy in the country and explains how these views have developed into the spectrum that we see today. He then shifts his attention to the COVID-19 pandemic, discussing the available vaccine options, their development process and the public’s response to them. He carefully walks us through the different concerns regarding the vaccine and breaks down the demographic characteristics of each group. He lays a heavy emphasis on the need to address hesitancy using targeted strategies that meet the unique needs of each group. He shares a number of approaches to do this and highlights key messages that have been effective. He ends by reiterating the main challenges and the importance of addressing broken relationships and mistrust as we attempt to address vaccine hesitancy during COVID-19.

Participants will be able to:

  1. Describe the continuum of vaccine acceptance and hesitancy
  2. Identify the concerns that underlie hesitancy toward vaccination in general and COVID vaccination in particular 
  3. Critique different approaches for achieving high uptake of COVID vaccines
Strategic Storytelling: Using Data to Tell a Story and Telling Stories with Data

Course Objective

  • Describe how to find a story within a set of data points and how to use data effectively within a story. 
  • Summarize different ways to use data both ethically and effectively in a story.
  • Explain how to tell stories of structure change.
  • List Edward Tufte’s six guidelines for the visual display of information.

Date: February  2, 2021

Presenter:
Mark Dessauer, MA
Vice President of Learning
Spitfire Strategies


In the final webinar of our Strategic Storytelling series, Mark Dessauer, MA, shows us how public health practitioners can use data points to build a story and demonstrate impact. He walks us through the steps of finding a story in data and provides clear guidelines to ensure that the story we choose is engaging. He introduces the seven different types of data stories, while highlighting their strengths and weaknesses along the way. Mark emphasizes the most important dos and don’ts of using data in stories and shares vital infographic tips. After reviewing several examples of data stories, he explores how to tell stories about structural change and provides an overview of Tufte’s guidelines of the visual display of information. Finally, he shares a number of valuable resources to help enhance the use of data in creating effective stories.

Participants will be able to:

  1. Describe how to find a story within a set of data points and how to use data effectively within a story. 
  2. Summarize different ways to use data both ethically and effectively in a story.
  3. Explain how to tell stories of structure change.
  4. List Edward Tufte’s six guidelines for the visual display of information.
Collecting, Creating and Sharing Ethical Stories

Course Objective

  • Describe why framing and narratives of stories are the building blocks to changing hearts and mindsets. 
  • Explain ethics in storytelling and identify how to collect, create, and share stories in a manner that is respectful for the protagonist and community. 
  • Summarize different ways to find and collect stories from their staff, partners, and community.

Date: December 1st, 2020

Presenter:
Mark Dessauer, MA
Vice President of Learning
Spitfire Strategies


In this month’s Log-in2Learn, Mark Dessauer, MA, is back for part two of the storytelling in public health series. Following his October webinar on the power of storytelling, he now shifts the focus on how to share the stories of others in an ethical way. He first discusses how stories can and have gone wrong in the past. He explains in detail the components that make up a good story, including the framing, narrative, influencers etc. Next, he emphasizes why ethical storytelling is so important and walks us through the 4 elements that can help achieve this. He goes on to talk about how to find these stories and where they can and should be shared. Throughout the session, Mark reiterates ways to keep the subjects of the story involved in the process and how to navigate the balance of power. Finally, he ends by sharing a number of tools that are effective in creating narratives around health equity.

Following the webinar participants will be able to:

  1. Describe why framing and narratives of stories are the building blocks to changing hearts and mindsets.
  2. Explain ethics in storytelling and identify how to collect, create, and share stories in a manner that is respectful for the protagonist and community.
  3. Summarize different ways to find and collect stories from their staff, partners, and community.
Strategic Storytelling for Public Health

Course Objective

  • Describe the value and power of using stories to engage audiences in a strategic manner
  • Identify six different types of stories to use when engaging audiences
  • Explain techniques for creating powerful stories, including both the process of telling stories and the content

Date: October 6th 2020

Presenter:
Mark Dessauer, MA
Vice President of Learning
Spitfire Strategies


In this month’s Log-in2Learn, Mark Dessauer, MA, discusses the power of storytelling and how to optimize it. He emphasizes the importance of using stories as a public health tool to engage diverse audiences. He talks about the impact stories can have on changing existing narratives and addressing cultural norms. During this time of uncertainty, Mark stresses the need to use stories to connect people by sharing emotions and experiences that reflect their communities. He reiterates the use of this strategy to shed light on untold stories and to encourage equitable visibility. He also makes use of a variety of examples to demonstrate the effective use of this strategy to influence changes in attitudes and behaviors. Lastly, Mark walks us through the “storyteller’s toolbox”, providing insights on the types of stories to share, what angles to take and how to best showcase them.

Participants will learn how to the following:

  1. Describe the value and power of using stories to engage audiences in a strategic manner
  2. Identify six different types of stories to use when engaging audiences
  3. Explain techniques for creating powerful stories, including both the process of telling stories and the content
COVID19: Using a Health Equity and Human Rights Lens to Protect Vulnerable Populations during this Pandemic and Beyond

Course Objective

  • Discuss why COVID-19 is a health equity issue
  • Identify key principles of the health equity and human rights frameworks to protect vulnerable and marginalized populations during the COVID-19 pandemic and beyond
  • Describe the role of community engagement and advocacy during this pandemic and beyond
  • List sample strategies for transformative and long-lasting change

Date: April 7th, 2020

Presenter:
Renata Schiavo, PhD, MA, CCL
Senior Lecturer, Columbia University Mailman School of Public Health, Department of Sociomedical Sciences
Founder and President, Board of Directors, Health Equity Initiative


In this month’s Log-in2Learn Webinar Dr. Renata Schiavo discusses the challenges faced during COVID-19 through a health equity lens. Pandemics are complex circumstances that thrive on inequalities and weak health and social systems. Vulnerable populations are not able to adequately adhere to safety measures and bear the burden of pandemic impacts. The webinar explores how a Social Determinants of Health approach should be implemented to address inequalities during a pandemic.The course also highlights risk communication, community engagement and advocacy as key strategies to support this agenda.

Participants will will be able to:

      1. Discuss why COVID-19 is a health equity issue
      2. Identify key principles of the health equity and human rights frameworks to protect vulnerable and marginalized populations during the COVID-19 pandemic and beyond
      3. Describe the role of community engagement and advocacy during this pandemic and beyond
      4. List sample strategies for transformative and long-lasting change
Region 2 Public Health Training Center