“Communicate to Make a Difference: Practicing Cross-Cultural Communication” is a collection of case studies that examine the practical application of the “Ten Strategies for Effective Cross-Cultural Communication,” as described in the “Exploring Cross-Cultural Communication” training. One of the essential services of public health is to enforce laws and regulations that protect health and ensure safety. “The Bamboo Dragon” begins with the health inspection of an Asian restaurant. Can the stakeholders overcome the barriers to communication that cultural differences have created?
*This course was launched in November 2005. It was reviewed in August, 2015 to assess its relevance to the current public health workforce and evaluate its continued listing on the Region 2 PHTC website. The review process was based on a subset of recognized standards. In order to keep the course up-to-date, the reviewer additionally identified further resources (see below) to help learners achieve the objectives of the course.
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If you are employed by NYS or a local health department in NYS, we recommend that you register for this course through the NYS Department of Health Learning Management System (DOH LMS).
Suggested Resources for Further Learning:
- Community Tool Box, Cultural Competence and Community Building, Chapter 27 “Cultural Competence in a Multicultural World”, Section 2 Building Relationships with People from Different Cultures here
- CDC Tools for Cross-Cultural Communication and Language Access Can Help Organizations Address Health Literacy and Improve Communication Effectiveness here
- US Department of Health and Human Services, Office of Minority Health, Think Cultural Health here